Terms & Conditions

Each MuseeSuzee order is individually printed and checked before dispatch. Prints are packed in flat cardboard envelopes and sent via Royal Mail tracked 48. Please allow up to 14 days for delivery. Prints are produced in sizes suitable for off-the-shelf frames – see images in shop for indication of print sizes. Please note that we only deliver within the United Kingdom. For further information please check the FAQ.

Please read these Terms carefully before placing an order with Us. These Terms, together with any other documents referred to herein (unless otherwise stated), set out the terms under which Goods are sold by Us to consumers through this website, www.museesuzee.com (“Our Site”).

These Terms explain who We are, how Our Goods will be provided to you, how you or We may change, cancel, or otherwise end the Contract, what to do in the event of problems, and other important information.

These Terms were last updated on 18 November 2022. We may alter these Terms of Sale from time to time, for example, to reflect changes in relevant laws and regulatory requirements. If We do so, details will be highlighted at the top of this page.

You will be required to read and accept these Terms when ordering Goods. If you do not agree to comply with and be bound by these Terms, you will not be able to order Goods through Our site. These Terms, as well as all Contracts, are in the English language only.

How to contact us
For all contacts please email info@museesuzee.com.

Descriptions of Goods

We make all reasonable efforts to ensure that all descriptions and images of Goods available from Us on Our Site match the actual Goods. Please note that images of Goods are for illustrative purposes only and There may be slight variations in colour between the image of a product and the actual product due to differences in computer or device displays and lighting conditions.


All prices shown on Our Site are inclusive of VAT.

Delivery charges are not included in the price of Goods shown on Our Site. Delivery options and related charges will be presented to you as part of the order process.


Our Site will guide you through the ordering process. Before submitting your Order, you will be given the opportunity to review and amend it. Please ensure that you check your Order carefully before submitting it.

If you provide Us with incorrect or incomplete information during the order process, please contact Us as soon as possible via email.

If We cannot process your Order due to incorrect or incomplete information, We will contact you to ask you to correct it or provide the missing information required for Us to supply the Goods to you.

We may be unable to accept your Order due to missing information, or because the Goods are out of stock, or because of unexpected limits on Our resources that We could not have reasonably planned for. If We cannot accept your Order then We will inform you by email and explain why. If We have taken payment, any such sums will be refunded.

For any contacts about your Order please email info@museesuzee.com. Please quote your Order Number if available.

Contract Formation

Your Order constitutes a contractual offer. Our acceptance of that offer is indicated by Us sending you an Order Confirmation by email containing your order number, confirmation of the Goods ordered with fully itemised pricing, and the estimated delivery date.


Payment for Goods and related delivery charges is taken at the time your Order is placed. You will be prompted to provide payment details during the ordering process. We accept the following methods of payment: MasterCard (debit and credit), Visa (debit and credit).

If you believe that We have charged you an incorrect amount, please email Us as soon as possible to let Us know.

When You Own the Goods

Ownership of the Goods passes to you once We have received payment in full of all sums due.


All Goods purchased through Our Site will normally be dispatched by Royal Mail within 10 working days after the date of Our Order Confirmation.

We will not be responsible for delays that are outside of our reasonable control. If delivery is delayed for such a reason, We will inform you as soon as possible and will take steps to minimise the impact of the delay.

If you (or someone on your behalf) are not available at your address to take delivery of the Goods, Royal Mail will leave a note informing you of how to arrange for re-delivery or of where to collect the Goods.

Responsibility for the Goods passes to you once We have delivered the Goods to the address you have provide.

Your Rights to Cancel and End the Contract

You have a legal right to a “cooling-off period” within which you can end the Contract for any reason. The 14 calendar day “cooling-off period” begins once your Order is complete and we send you the Order Confirmation, and ends 14 calendar days after the day on which you receive the Goods. You may also cancel for any reason before We send the Order Confirmation.

Beginning on the day that you receive the Goods you have a 30 calendar day right to reject The Goods and to receive a full refund if the Goods are incorrect, faulty or misdescribed.

Returning Goods After Cancelling and Ending the Contract

If you cancel and end the Contract after the Goods have been dispatched or delivered to you, you must return the Goods to Us no more than 14 calendar days after the day on which you informed Us that you wish to cancel. The Goods must be returned in original packaging “as new” and unused using a verifiable method of delivery.

We will cover the costs of returning the Goods to Us where the Goods are incorrect, faulty or misdescribed.

In all other circumstances including where you are exercising your right to change your mind under the cooling-off period, you must cover the costs of returning the Goods to Us.


All refunds due to you will be made using the same method used by you when paying for the Goods.

Where Goods have been dispatched, we will issue your refund within 14 calendar days of the day on which We receive the returned Goods in original packaging “as new” and unused.

Where Goods have not yet been dispatched, we will issue your refund within 14 calendar days of the day on which you inform Us that you wish to cancel and end the Contract.

Standard delivery charges (i.e. the cheapest option available for your Order) will be refunded, but we do not reimburse premium delivery charges.


We make no representations or warranties about the information provided through Our site, including any hypertext links or other items used either directly or indirectly from Our site and we reserve the right to make changes and corrections at any time, without notice. We accept no liability for any inaccuracies or omissions in Our web site and any decisions based on information contained in Our site are the sole responsibility of the visitor. We accept no liability for any direct, special, indirect or consequential damages, or any other damages of whatsoever kind resulting from whatever cause through the use of any information obtained either directly or indirectly from Our site.

Intellectual Property

All Content included on Our Site and the copyright and other intellectual property rights in that Content belongs to or has been licensed by Us, unless specifically labelled otherwise. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

You may access, view, and use Our Site in a web browser (including any web browsing capability built into other types of software or app) and you may download Our Site (or any part of it) for caching (this usually occurs automatically).

You may print one copy and download extracts of any page(s) from Our Site for personal use only.

You may not use any Content from Our Site for commercial purposes without first obtaining a licence from Us or Our licensors as applicable.

Our status as the owner and author of the Content on Our Site (or that of identified licensors as applicable) must always be acknowledged.

Other Important Terms

You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission.

The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.

If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.

No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.

Law and Jurisdiction

These Terms, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

Any dispute, controversy, proceedings, or claim between you and Us relating to these Terms of Sale or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.